Complaints Handling Procedure

At ARP Digital Bahrain, we are committed to delivering exceptional service to our valued customers. As a licensed and regulated entity under the Central Bank of Bahrain (CBB), we are dedicated to upholding the highest standards of excellence in customer experience and seamless complaint resolution.

Support Channels

At ARP Digital, we are committed to providing outstanding support to our customers. You can get in touch with our official customer support team through any of the following channels:

● Email: info@arpdigital.io

● WhatsApp: +973 1700 3484

● Phone Support: +973 1700 3484

● Physical Address: Office 21, Building 1146, Road 426, Block 304, Manama, Bahrain

Support Resolution Timeline

Initial Response

● All inquiries receive acknowledgment within 48 hours

● Standard resolution time: 5 business days

Formal Complaint Process

If your issue is not resolved within a reasonable timeframe or if you are not satisfied with the solution provided by ARP digital’s support team, you may submit a formal complaint.

Submit a formal complaint

○ Email: Complaints@arpdigital.io

○ Subject Line: "Formal Complaint | Name"

○ Required Information:

■ Full Name

■ Registered Email

■ Contact Number

■ Detailed Description of Issue

Our Response Protocol

○ A written acknowledgment within 5 business days

○ A final response within 30 calendar days

Resolution Framework

○ A thorough review by our dedicated complaint-handling team

○ A fair and transparent investigation process

○ Clear communication of decisions and remedial actions

Escalation Process

If you are dissatisfied with the final resolution or have not received a response from ARP Digital within 30 calendar days, you may request an internal escalation or escalate the matter to the Compliance Directorate of the Central Bank of Bahrain (CBB).